A railway maintenance company in Indonesia has taken on a project to upgrade and repair a coal transportation route, which requires the replacement of old and worn tracks. When looking for suitable rail materials, the purchasing manager of this project found our company's website through online search. Our website not only offers various types of rails but also different kinds of rail accessories. After browsing our products, the customer left us a message through the "Contact Us" page at the bottom of the website: "I want 38kg rails" and provided specific contact information. Our customer service immediately relayed the customer's requirements to the sales department upon seeing the customer's message. Our sales staff had specific product communication with the customer through the contact information left by the customer. During the initial communication, we learned that the customer intends to purchase a batch of 38kg rails and accessories for track maintenance. To ensure that our products meet the needs of our customers, we introduced our products in detail to them.

The 38kg steel rail is a type of heavy rail, mainly used as a dedicated track for 10-20 ton cranes, overhead cranes and hoists. And other transportation routes such as coal feeder lines for power plants. This type of rail is commonly seen in tram coal transportation lines, overhead cranes in steel markets, and overhead cranes in steel structure factories. Here is the specific introduction:

Material: It is made of high-quality low-alloy steel as the main raw material. U71Mn features high strength, high toughness and excellent wear resistance.

- Corrosion resistance: Its surface is treated with hot-dip galvanizing, which enhances its corrosion resistance and makes it particularly suitable for hot and humid environments.

- Long service life: The high strength of this type of rail enables it to maintain a long service life even in harsh environments.

- Easy to install: Standard interface design facilitates quick installation and adjustment.

- Safety: High stability and impact resistance ensure the safety of the tram when it is traveling at high speed.

- Wide application: Mainly used for the running tracks of cranes in factories, the laying of temporary transportation lines at construction sites, and the running tracks of small-tonnage mine cars.

After our detailed introduction and multiple communications, the customer finally decided to order our products for his project. At the customer's request, we also provided samples for their inspection. After receiving the samples, the customer tested them and gave us feedback that our products fully met his requirements. Based on this good start, the two sides soon reached a formal order agreement. After confirming the final order and the client's project time, we promptly initiated the production and packaging process. At the same time, in order for customers to receive the products in a timely manner, we have cooperated with many international logistics companies and ensured that our products can be delivered to customers on time and safely. Meanwhile, we also offer a complete after-sales service system, including installation guidance and post-maintenance support, to ensure that customers have no worries during the usage process. After a period of installation and construction, the customer provided us with feedback that the new track not only ensures smooth train operation but also effectively guarantees safety during operation due to the high load-bearing capacity and durability of the rails themselves. It also reduces the frequency of maintenance and lowers maintenance costs.

Zongxiang Company is a foreign trade company formed and developed by a group of experienced crew members in the field of railway and track. It is also a professional and reliable direct supplier of mining steel, specializing in providing various railway and track accessories facilities. Since its establishment, Zongxiang Company has signed a series of supply contracts with hundreds of overseas business partners and won good praise from foreign investors. So if you have any problems and needs, please feel free to contact us.